• Scheduled appointments and managed calendars for healthcare providers.
• Maintained and updated electronic health records (EHR).
• Coordinated telemedicine appointments, ensuring smooth communication and technical support.
• Handled payment and invoice collections.

• Developed detailed project plans, schedules, and timelines.
• Implemented and monitored quality control measures.
• Oversaw and managed cleaning staff, including hiring, training, and performance evaluations.

• Maintained software such as firewalls and data encryption programs.
• Conducted assessments to identify weaknesses in computer and network systems.
• Oversaw, analyzed, and resolved issues with VPN systems.

• Managed B2B accounts directory.
• Onboarded and offboarded employees.
• Managed business employees’ email accounts via Active Directory and Oracle.

• Developed and implemented social media strategies across all platforms.
• Generated and curated content, scheduled articles, interacted with followers, and assessed performance data.

• Resolved client broadband issues and troubleshooted fibre modems.
• Assisted medical priority clients (disabled and terminally ill).
• Provided training to newly recruited employees.
• Managed incidents tickets via CRM.

• Oversaw IT operations, including computer assembly, software installation, and network management.
• Managed desktop computers, client computers, network gear, and peripherals.
• Tested hardware to ensure appropriate operation.