Niemen D

Niemen D

Telesales
Work experience
  • Barangay SecretaryLGU – Brgy. Mambuaya, Cagayan de Oro City
    June 2016 – March 2024

    o Managed administrative tasks including paperwork, record-keeping, and handling sensitive information.
    o Oversaw paper and electronic filing systems, routing documents, and managing mail.
    o Maintained confidentiality in managing personnel files and financial data.

  • Lead Verification Specialist (Balboa Digital)Amtec Global Solutions
    June 2014 – April 2015

    o Contacted leads via phone to verify their information and interest in legal representation.
    o Pitched legal services or attorneys to leads professionally and persuasively.
    o Maintained accurate records of lead interactions and outcomes.
    o Collaborated with the sales team to ensure leads were properly qualified and followed up on.

  • Sales Representative/Technical Support Representative (Linksys)Synnex Concentrix
    January 2011 – April 2014

    o Contacted customers experiencing internet connection issues to understand their specific needs and concerns.
    o Recommended and pitched upgrades or new routers to improve their internet speed and reliability.
    o Provided detailed information about product features and benefits to help customers make informed decisions.
    o Collaborated with technical support teams to ensure seamless installation and setup of new equipment.
    o Followed up with customers to ensure satisfaction and troubleshoot any issues post-purchase.

  • Reservations Specialist (Hilton Hotels & Resorts)Intelenet Global Services
    August 2007 – December 2010

    o Handled incoming reservation inquiries via phone, email, or online chat and assisted customers in booking rooms based on their preferences and needs.
    o Upsold room upgrades, such as suites or premium views, to enhance the guest experience and increase revenue.
    o Promoted loyalty programs and benefits to encourage repeat bookings and customer retention.
    o Handled customer inquiries, requests, and concerns in a professional and timely manner to ensure customer satisfaction.

Education
  • Certificate in TeachingCagayan de Oro College - Phinma Education Network
    June 2017 – November 2017
  • Bachelor of Science in Computer ScienceCapitol University
    June 2003 – March 2007