• Served as the first point of contact for customers seeking technical assistance over email or chat.
• Performed remote troubleshooting through diagnostic techniques and pertinent questions.
• Managed user identities and credentials within the Microsoft 365 ecosystem.
• Configured and maintained mailboxes, SharePoint Online sites, and email security settings.
• Implemented cybersecurity software using Trend Micro and Fortinet.
• Configured MFA settings within Azure Active Directory and M365.

• Managed and maintained the HubSpot CRM, ensuring data integrity and cleanliness.
• Oversaw integrations between HubSpot and other business systems.
• Designed, developed, and maintained complex automation workflows within HubSpot.

• Setup and administered ViciDial for company-wide use.
• Provided VOIP configurations and installations.
• Implemented proactive IT maintenance and monitoring procedures.

• Managed integration/API across multiple CRMs.
• Monitored client CRMs and created landing pages.

• Improved system stability through thorough testing of software patches.
• Implemented robust backup strategies.
• Monitored networks and resolved technical problems quickly.

• Assisted with updating technical support best practices.
• Managed and processed support actions and requests using ticketing systems.
• Provided basic end-user troubleshooting and desktop support.