• Spearheaded new employee training programmes, ensuring seamless onboarding.
• Implemented GDPR and IT security training protocols.
• Managed and maintained WordPress websites and Zoho CRM.
• Configured and maintained Office 365, including backup and recovery strategies.
• Provided technical support and troubleshooting for end-users and WordPress websites.

• Managed critical network incidents, reducing downtime by 80%.
• Monitored network health 24/7, ensuring uninterrupted operations.
• Diagnosed and resolved complex network issues, meeting SLA targets.
• Implemented automation scripts, reducing manual intervention by 60%.
• Conducted root cause analysis and optimised network performance.

• Designed and implemented firewall routing policies.
• Deployed advanced security measures, including IDS and IPS.
• Led threat mitigation efforts and implemented Zero Trust architecture.
• Conducted security audits and compliance checks.
• Managed secure remote access solutions and conducted security awareness training.

• Managed Linux servers and POS systems.
• Implemented high-availability configurations and performance optimisations.
• Ensured data integrity with robust backup strategies.
• Provided technical support and training for POS system users.
• Coordinated with vendors for hardware repairs and software updates.

• Provided desktop and laptop support, including remote assistance.
• Managed Windows Server environments and mobile device management.
• Planned and executed hardware and software upgrades.
• Delivered user training and created documentation.
• Deployed and managed software applications using automated tools.

• Provided technical support for desktop and laptop systems.
• Built strong client relationships and offered tailored technical solutions.
• Conducted product demonstrations and client training.
• Resolved technical issues with CCTV and door access systems.
• Created technical documentation and identified upselling opportunities.