• Organise, install, and support the organisation’s computer systems.
• Manage, troubleshoot, and proactively update hardware and software to prevent downtime or exploits.
• Manage network servers and technology tools.
• Monitor system performance to ensure smooth and secure operations.
• Set up accounts and workstations, troubleshoot issues and outages.
• Ensure security through access controls, backups, and firewalls.
• Research and recommend new approaches to improve the networked system.
• Provide technical support as requested.

• Provide helpdesk support for computer hardware and software issues.
• Handle incoming support requests via the ticketing system, phone, or other channels.
• Resolve basic to intermediate IT support requests, escalating advanced cases
• Manage end user accounts using Active Directory.
• Utilise Oracle, Java, Citrix Workspace, and ServiceNow for system management and support.


 • Attend to client-reported issues, closing out tickets within defined SLA.
• Provide first and second level diagnosis and network troubleshooting.
• Identify workarounds or resolutions, monitor results, and ensure issue resolution.
• Escalate and troubleshoot hardware problems, replace defective components.
• Monitor helpdesk tickets and manage accounts using Active Directory.
• Utilise Go to Assist Ticketing System and Citrix for support and troubleshooting Thin Clients.

• Troubleshoot both hardware and software, including network issues.
• Set up new PCs with Windows or Linux.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain computer systems and networks, responding in a timely manner to service issues and requests.