• Responsible for technical support of the company’s products and solutions.
• Supported Redhat servers, HP Blades, Cisco network switches, and vCloud.
• Managed Jira tickets generated from customers, ensuring timely resolutions.
• Rebuilt Redhat Servers via PXE boot and ran Ansible scripts for production environment changes.
• Created Method of Procedure and documentation for customer deployment.

• Installed, configured, and troubleshot issues related to menus, reporting, and cash drawers.
• Edited MySQL tables to resolve issues and problems.
• Managed RMA devices that were faulty or not working.

• Installed and built RHEL or CentOS servers.
• Configured networks, added/removed users, and installed applications such as Nginx and Apache.
• Maintained server uptime, performed monthly patches, and decommissioned obsolete servers.

• Installed OS base builds using HPSA for physical or virtual builds.
• Configured networks, performed software installations, and customised servers for SAP, Oracle, or APP servers.
• Managed racking, LAN port allocation, and configuration of 3PAR storage arrays.
• Provisioned new storage, configured zoning using DCFM, and decommissioned obsolete servers.
• Installed and configured StoreOnce, mapped tape drives, and managed backups for SAP, SAP HANA, Oracle, and SQL databases.

• Supported network infrastructure for small and medium-sized businesses.
• Configured routers, switches, access points, and network-attached storage (NAS).
• Managed DHCP, static configurations, port forwarding, firewall rules, and VPN connections.

• Supported home-based internet connections, VOIP, and TV connections.
• Configured routers, phones, and IPTV for customers.
• Dispatched technicians to fix hardware problems.