• Provided technical support for PCs, servers, cloud infrastructure, and other devices.
• Troubleshooted and resolved issues remotely, conducted initial problem assessments, and maintained hardware and software.
• Managed client onboarding and offboarding, developed user manuals, and handled escalated customer issues.
• Coordinated with third-party support vendors and maintained accurate service records.

• Provided high-level strategic advice and support to school technicians and team members.
• Diagnosed and resolved hardware and software faults, configured network devices, and performed network troubleshooting.
• Coordinated with third-party support vendors and educated end-users.
• Managed network service escalations and provided high-level support for regional technicians.

• Provided high-level strategic advice and support to school technicians and team members.
• Diagnosed and resolved hardware and software faults, configured network devices, and performed network troubleshooting.
• Coordinated with third-party support vendors and educated end-users.
• Managed network service escalations and provided high-level support for regional technicians.

• Acted as the first point of contact for ICT requests, providing resolution for technical issues.
• Logged problems, conducted initial problem assessments, and provided remote assistance.
• Liaised with customers, team members, and vendors, contributing to the development and maintenance of ICT systems.

• Planned, managed, and completed IT projects, ensuring effective communication and relationship maintenance.
• Managed company-maintained servers and systems, provided engineering service network support, and ensured timely communication with customers.
• Developed preventive maintenance schedules and conducted training for customers on proper equipment use.

• Provided technical support to clients in the Middle East, Europe, and Africa.
• Maintained and configured network equipment, including satellite dishes, routers, and modems.
• Coordinated with clients, vendors, and service providers to troubleshoot and resolve issues.

• Configured, installed, and administered network infrastructure, maintained servers, PCs, and workstations.
• Provided training to staff and liaised with vendors for technical issues.

• Provided technical support for Dell portables, desktops, and printers.
• Assisted customers with PC and laptop installations and configurations, documented issues and resolutions.