• Managed Datto administration, PBX, and VoIP cloud administration.
• Deployed and managed Ubiquiti networking solutions.
• Provided advanced technical support and troubleshooting.

• Administered domain, mailbox, and user migrations to cloud computing platforms.
• Managed Active Directory environments, Google Workspace, and data protection solutions.
• Designed and maintained VoIP systems, implemented ThreatLocker solutions, and resolved complex IT issues.

• Administered core infrastructure services and identified security vulnerabilities.
• Managed Microsoft Windows Server builds and cloud migration projects.
• Facilitated critical incident management and root cause analysis.

• Managed high-severity incidents, coordinated root cause analysis, and ensured service level agreements were met.
• Communicated critical incidents to stakeholders and collaborated with technical teams to minimise impact.

• Provided remote desktop support, managed Active Directory, Exchange, and other enterprise mobility management tools.
• Developed documentation and troubleshooting procedures, conducted training for Service Desk engineers.