o Managed administrative tasks including paperwork, record-keeping, and handling sensitive information.
o Oversaw paper and electronic filing systems, routing documents, and managing mail.
o Maintained confidentiality in managing personnel files and financial data.

o Contacted leads via phone to verify their information and interest in legal representation.
o Pitched legal services or attorneys to leads professionally and persuasively.
o Maintained accurate records of lead interactions and outcomes.
o Collaborated with the sales team to ensure leads were properly qualified and followed up on.

o Contacted customers experiencing internet connection issues to understand their specific needs and concerns.
o Recommended and pitched upgrades or new routers to improve their internet speed and reliability.
o Provided detailed information about product features and benefits to help customers make informed decisions.
o Collaborated with technical support teams to ensure seamless installation and setup of new equipment.
o Followed up with customers to ensure satisfaction and troubleshoot any issues post-purchase.

o Handled incoming reservation inquiries via phone, email, or online chat and assisted customers in booking rooms based on their preferences and needs.
o Upsold room upgrades, such as suites or premium views, to enhance the guest experience and increase revenue.
o Promoted loyalty programs and benefits to encourage repeat bookings and customer retention.
o Handled customer inquiries, requests, and concerns in a professional and timely manner to ensure customer satisfaction.